At Hot Cannabis Shop, we stand behind the quality of our products and will never ship a product we believe to be inferior. If you for some reason receive a product that is defective, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Hot Cannabis Shop reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.
All of our packages are shipped through the fastest delivery means available in your location. In the event that a package goes missing, we will do our best to rectify the situation with them, and we will launch an investigation. Any Credits for lost or missing packages will be managed on a case by case basis and Hot Cannabis Shop Reserves the right to refuse to provide a credit in the case that a package is lost or stolen.
Finally in some cases, clients might have to pay some extra bills for their parcel. No refund will be accepted if these bills are still pending.